Suggest the right review path from phone reputation
Turn phone reputation signals into a clear next review step for ticket triage.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Tickets with different levels of contact risk get the same manual review, slowing urgent work and wasting attention.
- Focus deeper review where needed
- Reduce one size fits all triage
- Make next steps easier to scan
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for reputation based review suggestions.
- 3Tell Notis to inspect the requester's E.164 number with Callerapi and suggest standard review, enhanced review, or insufficient data using only returned reputation, carrier, business, HLR, and complaint signals.
- 4Pick New Zendesk Ticket as the trigger and choose the report channel.
- 5Test with one real ticket.
Questions about this workflow
Does this assign the ticket to a Zendesk group?
No. It suggests a review path in the run report; assignment changes require another supported workflow.
Can I define the review categories?
Yes. Include your categories and decision rules in the plain language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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