Add an HLR contact check to ticket intake
Get richer phone data when a new ticket includes a valid E.164 requester number.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Teams often discover too late that a phone number was not checked deeply enough before outreach.
- Get richer phone context
- Make outreach review more consistent
- Keep slower lookups intentional
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for HLR contact checks.
- 3Tell Notis to call Callerapi Get Phone Number Information with hlr=true for the requester's E.164 number and summarize the returned contact, carrier, reputation, and complaint data.
- 4Select New Zendesk Ticket as the trigger and choose a report destination.
- 5Test with one real ticket and allow for the extra response time.
Questions about this workflow
How much longer does HLR add?
Callerapi says HLR data adds about 1 to 3 seconds to the response.
What happens if the number is not E.164?
Ask Notis to report the formatting issue and avoid calling the action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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