See requester reputation during ticket triage
Put the caller signal next to the new ticket while the context is fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Agents lose focus when they leave the ticket to investigate phone reputation and then return without a consistent record.
- Keep triage context together
- Reduce tab switching
- Make first responses more deliberate
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for ticket reputation summaries.
- 3Tell Notis to call Callerapi Get Phone Number Information for the requester's E.164 phone number and write a concise reputation summary with returned evidence and unknowns.
- 4Choose New Zendesk Ticket as the trigger and select the report destination.
- 5Test with one real ticket.
Questions about this workflow
Can Notis use the ticket number when the requester phone is missing?
Only the phone number can be sent to this Callerapi action. Ask Notis to mark the lookup unavailable when no valid number exists.
Can the summary include FTC complaints?
Yes. Tell Notis to include FTC complaint details returned by Callerapi.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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