Highlight phone complaint signals during ticket intake
Make complaint history visible before your team decides how to respond.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Complaint signals are easy to overlook when support agents are focused on solving the ticket itself.
- Surface complaint history early
- Focus review on the riskiest tickets
- Keep alerts tied to the ticket event
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for complaint signal alerts.
- 3Tell Notis to look up the requester's E.164 phone number, summarize FTC complaints and related reputation signals, and clearly flag any returned complaint data.
- 4Choose New Zendesk Ticket as the trigger and select where reports go.
- 5Test with one ticket that has a valid phone number.
Questions about this workflow
Does an alert mean the ticket is malicious?
No. It means Callerapi returned complaint or related signals that deserve review.
Can it check numbers without E.164 formatting?
The action expects E.164 format. Ask Notis to report invalid formatting and skip the lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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