Check callback risk before contacting a requester
Know the phone risk signals before an agent reaches out from a new ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
A rushed callback can expose your team to spam complaints or wasted time when the number has warning signs.
- Reduce risky callback attempts
- Make contact decisions with evidence
- Give agents a clear pre contact brief
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for callback risk checks.
- 3Tell Notis to query the requester's E.164 number with Callerapi, include HLR data, and summarize signals relevant to calling back, with a proceed, review, or avoid suggestion based only on returned data.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one ticket where a callback is planned.
Questions about this workflow
Does the workflow place the callback?
No. It prepares a risk brief for the person deciding how to contact the requester.
Can it make a recommendation with incomplete data?
Ask Notis to use a review status whenever Callerapi data is incomplete.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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