Know when a new requester is ready for phone verification
Make verification decisions with phone intelligence already attached to the Zendesk event.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Teams can start verification before checking whether a number is reachable, reputable, or associated with complaints.
- Reduce avoidable verification attempts
- Spot complaint and reputation signals
- Give reviewers a clear recommendation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create the automation and describe the verification readiness outcome.
- 3Tell Notis to retrieve Callerapi phone information for the new user's E.164 number, include HLR data, and recommend proceed, review, or stop with reasons based only on returned signals.
- 4Pick New User Created as the trigger and choose a report destination.
- 5Test on one real user record.
Questions about this workflow
Does Callerapi make the verification decision itself?
No. Callerapi returns phone information. Notis can summarize those signals into a recommendation you define.
What should the instruction do when data is missing?
Tell Notis to mark the recommendation as insufficient data instead of guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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