Check every new Zendesk user phone number
Give your team a quick phone risk brief whenever a new requester appears in Zendesk.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Support teams lose time switching between Zendesk and phone intelligence tools when unfamiliar requesters arrive.
- Reduce manual phone lookups
- Surface spam and complaint signals early
- Keep the result with the support workflow
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create a new automation and name this phone risk check.
- 3Tell Notis to inspect each new user's E.164 phone number with Callerapi, include HLR data, and summarize reputation, carrier, business, and FTC complaint details.
- 4Pick New User Created as the trigger and choose where run reports should go.
- 5Test with one real Zendesk user who has an E.164 phone number.
Questions about this workflow
What phone format does this workflow need?
The number should be in E.164 format. Ask Notis to skip the lookup when no valid phone number is present.
Does it include HLR data?
Yes. The instruction can request hlr=true, which adds about 1 to 3 seconds to the Callerapi response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Callerapi.