Prepare a phone based fraud review brief
Start every new user review with the same focused phone evidence.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Fraud reviews become inconsistent when each agent checks different sources or skips the lookup under pressure.
- Standardize first pass reviews
- Keep complaint evidence visible
- Reduce repetitive investigation work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create a new automation for fraud review briefs.
- 3Tell Notis to query Callerapi for the new user's E.164 number and produce a short brief covering reputation, carrier, business identity, HLR, and FTC complaints, clearly labeling unknowns.
- 4Select New User Created as the trigger and choose the report channel.
- 5Test with one real user and refine the brief wording if needed.
Questions about this workflow
Can this prove that a user is fraudulent?
No. It summarizes phone signals for review and should not be treated as proof.
Can the brief show why a number was flagged?
Yes. Ask Notis to list the specific returned signals behind each flag.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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