Add phone context to new Zendesk users
Turn a bare Zendesk requester record into a useful phone profile in seconds.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
New user records often lack the context needed to decide whether a conversation is legitimate and urgent.
- Add context before first contact
- Separate business numbers from suspicious ones
- Give agents a consistent triage brief
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation with a clear name for new user phone profiling.
- 3Tell Notis to call Callerapi Get Phone Number Information for each new user's E.164 number and return a concise business, carrier, reputation, and FTC complaint profile.
- 4Choose New User Created as the trigger and select a report channel.
- 5Run one real example to confirm the profile is useful.
Questions about this workflow
What if a new user has no phone number?
Tell Notis to report that the profile is unavailable and continue without a Callerapi lookup.
Can the profile include carrier details?
Yes. Callerapi's phone information action returns carrier details when available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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