Review interview history before handling a ticket
Bring relevant interview history into view before you decide on the next step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Jobs
Tool to retrieve a list of all interview jobs. use when you need to display or manage existing jobs.
Why this helps
You make decisions with incomplete context when interview history sits in another system.
- Improves decision context
- Reduces back and forth between apps
- Helps prevent contradictory follow-up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Async interview once in the Notis portal.
- 2Create an automation and name the interview history lookup.
- 3Describe that Notis should analyze each new ticket and list matching interview jobs with the relevant history available in those records.
- 4Pick New Zendesk Ticket as the trigger and choose a report destination.
- 5Test with one ticket that should have related interview history.
Questions about this workflow
Does this expose every interview job?
Ask Notis to return only jobs supported by the ticket context and your matching criteria.
Can it say when no history is available?
Yes. Include that as the expected outcome for unmatched tickets.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Async interview. A trigger fires from one place; an action lands in another.
Zendesk triggers
Async interview actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Job
Tool to delete an interview job. use when you need to permanently remove a job after reviewing responses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Jobs
Tool to retrieve a list of all interview jobs. use when you need to display or manage existing jobs.
New User Created
Triggered when a new user is created in Zendesk.
Update Job
Tool to update an existing interview job. use when you need to modify job details after creation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Async interview, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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