Keep interview jobs current when Zendesk escalates an issue
Capture hiring relevant context from support escalations in the interview job that needs it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Job
Tool to update an existing interview job. use when you need to modify job details after creation.
Why this helps
Hiring records become stale when critical context appears in another inbox.
- Keeps job details aligned with new information
- Prevents context from being lost in ticket threads
- Cuts repetitive copy and paste work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Async interview once in the Notis portal.
- 2Create a new automation and give it a clear name.
- 3Describe in one instruction how Notis should identify the matching interview job and update it using the ticket context.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real escalation and inspect the updated job.
Questions about this workflow
What if no matching job is found?
Tell Notis to report that no match was found and request clarification instead of making an update.
Can I define what details should change?
Yes. State the exact hiring context and update outcome you want in the plain language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Async interview. A trigger fires from one place; an action lands in another.
Zendesk triggers
Async interview actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Job
Tool to delete an interview job. use when you need to permanently remove a job after reviewing responses.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Jobs
Tool to retrieve a list of all interview jobs. use when you need to display or manage existing jobs.
New User Created
Triggered when a new user is created in Zendesk.
Update Job
Tool to update an existing interview job. use when you need to modify job details after creation.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Async interview, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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