Find related Ascora jobs before support follows up
Give your team the job history needed to make the next customer contact useful.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Why this helps
Follow-up messages become repetitive when agents cannot see prior or active field work.
- Improve follow-up quality
- Reduce repeated questions
- Make handoffs easier
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ascora in Notis once.
- 2Create an automation telling Notis to retrieve and summarize related Ascora jobs when a new ticket indicates field service follow-up is needed.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where follow-up context reports should go.
- 5Test with one real follow-up ticket and review the job summary.
Questions about this workflow
Can this identify the correct job automatically?
It can use ticket details and returned Ascora data to find likely matches, but ambiguous cases should be reviewed.
Does it send the follow-up message?
No. It provides job context for your team to use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ascora. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
New User Created
Triggered when a new user is created in Zendesk.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Connect any two apps with Notis in the middle.
Zendesk and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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