Bring Ascora job context into every new Zendesk ticket
Turn a new support ticket into an informed next step with current job data.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Why this helps
Support agents lose time switching systems to find whether a customer already has an active or recent job.
- Cut context switching
- Surface active or recent jobs quickly
- Speed up support triage
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Ascora in Notis once.
- 2Create an automation that reviews each new ticket and retrieves relevant Ascora jobs using the available ticket details.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose the report channel for job context.
- 5Test with one real ticket and confirm the returned jobs are useful.
Questions about this workflow
Can Notis guarantee an exact job match?
No. Matching depends on customer and job details present in the ticket and in Ascora.
Can this change a job?
No. This workflow retrieves jobs with the allowed Ascora action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Ascora. A trigger fires from one place; an action lands in another.
Zendesk triggers
Ascora actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Customer
Tool to delete a specific customer by id. use when you need to remove a customer after confirming its existence.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Quotation
Tool to create a new quotation. use when submitting a customer quote request via the ascora api.
New User Created
Triggered when a new user is created in Zendesk.
Delete Customer
Tool to delete a specific customer by id. use after confirming the customer exists.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Customers
Tool to retrieve a list of customers. use after authenticating with your api key.
Get Jobs
Tool to retrieve jobs. use when you need to filter and paginate job listings from ascora.
Connect any two apps with Notis in the middle.
Zendesk and Ascora, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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