Plan evidence review for complex tickets
Turn a high stakes support question into a sequence your team can inspect.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Generate plan
Tool to generate a query plan without executing it. use when you need to review the logical plan before running your query (e.g., "generate a plan for revenue breakdown by region").
Why this helps
Complex tickets invite inconsistent research and missed evidence.
- Make research logic visible
- Support consistent evidence gathering
- Give reviewers a chance to adjust direction
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Aryn once in the Notis portal.
- 2Create an automation that asks Notis to generate an evidence review plan from each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go.
- 5Test with one complex ticket.
Questions about this workflow
What does the plan contain?
It outlines the logical steps Aryn would use for the requested document query.
Can I review before execution?
Yes. This action generates a plan without executing the query.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Aryn. A trigger fires from one place; an action lands in another.
Zendesk triggers
Aryn actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create DocSet
Tool to create a new docset. use when you need to allocate a storage container before adding documents.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create DocSet
Tool to create a new docset. use when you need to allocate a storage container before adding documents.
New User Created
Triggered when a new user is created in Zendesk.
Delete DocSet
Tool to delete a docset and all its documents. use after confirming the docset id, when you need to permanently remove a docset and its contents.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Generate plan
Tool to generate a query plan without executing it. use when you need to review the logical plan before running your query (e.g., "generate a plan for revenue breakdown by region").
Get DocSet Metadata
Tool to retrieve metadata for a specific docset. use when you have the docset id and optionally need usage statistics.
Get Document by ID
Tool to retrieve a document by id. use after both docset and document ids are available.
Get Document Binary
Tool to retrieve the binary content of a document by docset id and document id.
List Async Tasks
Tool to list all outstanding asynchronous tasks for the account. use when you need to check pending or running tasks.
Connect any two apps with Notis in the middle.
Zendesk and Aryn, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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