Fetch original document content for ticket research
Bring the source file into the investigation when text alone is not enough.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Document Binary
Tool to retrieve the binary content of a document by docset id and document id.
Why this helps
Support teams lose time when they can see a reference but cannot access the original file.
- Access the original document file
- Support reviews that require source formatting
- Keep file retrieval tied to ticket intake
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Aryn once in the Notis portal.
- 2Create an automation that asks Notis to fetch the binary for the specified Aryn document.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel for the retrieved result.
- 5Test with a ticket that supplies valid docset and document ids.
Questions about this workflow
When should I use this workflow?
Use it when the original file is needed for review, formatting, or downstream handling.
Can it retrieve any file without an id?
No. The docset id and document id must be available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Aryn. A trigger fires from one place; an action lands in another.
Zendesk triggers
Aryn actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create DocSet
Tool to create a new docset. use when you need to allocate a storage container before adding documents.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create DocSet
Tool to create a new docset. use when you need to allocate a storage container before adding documents.
New User Created
Triggered when a new user is created in Zendesk.
Delete DocSet
Tool to delete a docset and all its documents. use after confirming the docset id, when you need to permanently remove a docset and its contents.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Get DocSet Metadata
Tool to retrieve metadata for a specific docset. use when you have the docset id and optionally need usage statistics.
Get Document by ID
Tool to retrieve a document by id. use after both docset and document ids are available.
Get Document Binary
Tool to retrieve the binary content of a document by docset id and document id.
List Async Tasks
Tool to list all outstanding asynchronous tasks for the account. use when you need to check pending or running tasks.
Connect any two apps with Notis in the middle.
Zendesk and Aryn, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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