Schedule the support call your ticket needs
Move complex tickets toward resolution with a booked conversation on the right calendar.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
Why this helps
Tickets that need a call linger while agents coordinate times manually.
- Resolve complex issues sooner
- Create consistent escalation handling
- Keep booking context with the ticket
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appointo once in Notis.
- 2Create an automation that checks availability and creates an Appointo booking for tickets requiring a call.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, then test with one qualifying ticket and verify the booking.
Questions about this workflow
How does Notis know which tickets need a call?
State the criteria in your instruction, such as a ticket tag, request type, or customer wording that your Zendesk data includes.
Can it avoid booking without an open slot?
Yes. Instruct Notis to check availability first and report tickets with no suitable slot.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appointo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
New User Created
Triggered when a new user is created in Zendesk.
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Zendesk and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Appointo.