See the appointment history behind urgent tickets
Give urgent requests the context they need without searching multiple systems.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
Why this helps
Urgent tickets become harder when agents cannot quickly see upcoming or recent appointments.
- Improve urgent triage
- Protect upcoming appointments
- Reduce response time
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Appointo once in Notis.
- 2Create an automation that lists relevant customer appointments for urgent tickets.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, then test with one urgent ticket and verify the returned history.
Questions about this workflow
How should urgency be identified?
Define the ticket signal in your instruction, such as a priority value or wording present in Zendesk.
Can it include past appointments?
Yes, if you ask for them and Appointo returns the relevant records.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Appointo. A trigger fires from one place; an action lands in another.
Zendesk triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
New User Created
Triggered when a new user is created in Zendesk.
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Zendesk and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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