Find the right Apilio logicblock for each ticket
When a ticket arrives, show the automation paths your Apilio account already provides so the next action is easier to choose.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Logicblocks
Tool to fetch all logicblocks of a user. use after authenticating with apilio api when you need to list available logicblocks.
Why this helps
Teams lose momentum searching for the right logicblock after a ticket is created.
- Reduce catalog searches
- Speed operational decisions
- Reuse existing Apilio automations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Apilio once.
- 2Create an automation for ticket routing context.
- 3Tell Notis to fetch Apilio logicblocks and summarize which ones appear relevant to each new ticket.
- 4Select New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Will this trigger a logicblock?
No. Action 852 lists available logicblocks for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Apilio. A trigger fires from one place; an action lands in another.
Zendesk triggers
Apilio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Boolean Variables
Tool to fetch all boolean variables. use when you need the full list of boolean variables and their current states.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Conditions
Tool to fetch all evaluatable conditions. use when you need to list available conditions.
New User Created
Triggered when a new user is created in Zendesk.
Get Logicblocks
Tool to fetch all logicblocks of a user. use after authenticating with apilio api when you need to list available logicblocks.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Numeric Variables
Tool to fetch all numeric variables. use after authenticating the apilio api.
Get String Variables
Tool to fetch all string variables. use after authenticating the apilio api.
Connect any two apps with Notis in the middle.
Zendesk and Apilio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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