Draft accurate answers about caption languages
Give customers a clear answer about supported subtitle languages.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Available Languages
Tool to get a list of all supported languages. use when you need to know available language options from amara.
Why this helps
Agents waste time checking language support manually and may rely on outdated lists.
- Uses Amara's current available language data
- Speeds up customer replies
- Creates a consistent support handoff
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Amara in Notis once.
- 2Create an automation that identifies the requested language in each new ticket and checks Amara's available languages.
- 3Choose New Zendesk Ticket as the trigger.
- 4Set the run report destination and test with one language support question.
Questions about this workflow
Can the workflow write back to Zendesk?
This package retrieves the language list and reports the result for an agent to use.
What if the requested language is ambiguous?
The report can flag the ambiguity for clarification.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Amara. A trigger fires from one place; an action lands in another.
Zendesk triggers
Amara actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Subtitle Note
Tool to add a note to a subtitle set. use after retrieving the notes uri of the subtitle set.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Subtitle Language
Tool to create a new subtitle language for a video. use when you need to add a language track (iso 639-1 code) before uploading subtitles.
New User Created
Triggered when a new user is created in Zendesk.
Fetch Subtitles Data
Tool to fetch subtitle data for a video in a specific language. use when you need to retrieve subtitle segments after confirming video id and language code.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Subtitle Language Details
Tool to retrieve details for a single subtitle language. use when you have video id and language code and need metadata about that language track.
Get Team Details
Tool to get details on a specific team by slug. use when you need metadata for a single team.
Get User Data
Tool to get user data by username or id. use when you need to fetch account details for a user.
Get Video URL Details
Tool to get details for a specific video url. use when you have a public or embeddable video url and need its amara metadata (id, title, duration, thumbnails, etc.).
List Available Languages
Tool to get a list of all supported languages. use when you need to know available language options from amara.
Connect any two apps with Notis in the middle.
Zendesk and Amara, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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