Keep the canonical video URL aligned with support
Apply confirmed URL decisions where the video record lives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Make Video URL Primary
Tool to set a video url as the primary url. use when you need to designate one of a video's urls as primary for embedding and display. call after listing video urls to confirm the url id.
Why this helps
A stale primary URL creates broken embeds and repeated support tickets.
- Keeps the canonical URL current
- Reduces broken or confusing embeds
- Links the support decision to the source record
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Amara in Notis once.
- 2Create an automation that confirms the requested URL from each qualifying ticket, lists the video's URLs, and makes the confirmed URL primary.
- 3Choose New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one ticket containing an explicit canonical URL request.
Questions about this workflow
Will it change the URL for every ticket?
Tell Notis to act only when the ticket explicitly confirms the canonical URL.
Why list URLs first?
Amara requires the URL id to be confirmed before making it primary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Amara. A trigger fires from one place; an action lands in another.
Zendesk triggers
Amara actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Triggered when a new user is created in Zendesk.
Fetch Subtitles Data
Tool to fetch subtitle data for a video in a specific language. use when you need to retrieve subtitle segments after confirming video id and language code.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Subtitle Language Details
Tool to retrieve details for a single subtitle language. use when you have video id and language code and need metadata about that language track.
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Tool to get user data by username or id. use when you need to fetch account details for a user.
Get Video URL Details
Tool to get details for a specific video url. use when you have a public or embeddable video url and need its amara metadata (id, title, duration, thumbnails, etc.).
List Available Languages
Tool to get a list of all supported languages. use when you need to know available language options from amara.
Connect any two apps with Notis in the middle.
Zendesk and Amara, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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