Put the reported caption segments in reach
Move from a support complaint to the exact subtitle data faster.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Fetch Subtitles Data
Tool to fetch subtitle data for a video in a specific language. use when you need to retrieve subtitle segments after confirming video id and language code.
Why this helps
Caption issues are hard to investigate when agents must locate subtitle data by hand.
- Surfaces the relevant subtitle segments
- Improves issue handoff quality
- Reduces manual Amara searching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Amara in Notis once.
- 2Create an automation that identifies the video and language in a caption issue ticket, then fetches the subtitle data.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select a report channel and test with one ticket containing a specific caption complaint.
Questions about this workflow
What if the ticket omits the language code?
The automation can report the missing language and ask for clarification.
Can it correct the subtitle?
This workflow fetches data for review and does not edit caption text.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Amara. A trigger fires from one place; an action lands in another.
Zendesk triggers
Amara actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Subtitle Note
Tool to add a note to a subtitle set. use after retrieving the notes uri of the subtitle set.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Subtitle Language
Tool to create a new subtitle language for a video. use when you need to add a language track (iso 639-1 code) before uploading subtitles.
New User Created
Triggered when a new user is created in Zendesk.
Fetch Subtitles Data
Tool to fetch subtitle data for a video in a specific language. use when you need to retrieve subtitle segments after confirming video id and language code.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Subtitle Language Details
Tool to retrieve details for a single subtitle language. use when you have video id and language code and need metadata about that language track.
Get Team Details
Tool to get details on a specific team by slug. use when you need metadata for a single team.
Get User Data
Tool to get user data by username or id. use when you need to fetch account details for a user.
Get Video URL Details
Tool to get details for a specific video url. use when you have a public or embeddable video url and need its amara metadata (id, title, duration, thumbnails, etc.).
List Available Languages
Tool to get a list of all supported languages. use when you need to know available language options from amara.
Connect any two apps with Notis in the middle.
Zendesk and Amara, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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