Create an Agenty project for ticket investigation
Give complex support issues a dedicated research workspace.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Project
Tool to create a new project. use when you need to initialize a project with a name and optional description or template.
Why this helps
Complex tickets spread research across tools, making ownership and next steps hard to track.
- Give complex tickets a dedicated workspace
- Keep research scope visible
- Reduce fragmented investigation notes
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agenty in Notis once.
- 2Create an automation asking Notis to create an Agenty project for each qualifying ticket and summarize its research scope.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go.
- 5Test with one representative ticket and verify the project.
Questions about this workflow
Can Notis decide which tickets qualify?
Describe the qualification rule in the instruction using information available in the ticket event.
Does project creation start an agent?
No. Project creation only creates the Agenty project unless you request another supported action in a separate workflow.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agenty. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agenty actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Clone Agent by ID
Tool to clone an existing agent by its id. use when you need to duplicate an agent's configuration and optionally start the clone immediately.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Tool to create a new agent. use when you need to add an agent with configuration and optional auto-start.
New User Created
Triggered when a new user is created in Zendesk.
Get Agent Templates
Tool to fetch all public agent templates and sample agents. use when listing available templates for users to select.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Agent by ID
Tool to delete a single agent by its id. use when you need to permanently remove an agent after confirming it exists.
Fetch all agents
Tool to fetch all active agents under an account. use after authenticating when you need to list agents with pagination and sorting.
Get Agent by ID
Tool to fetch details of a specific agent by its id. use when you need full agent configuration before taking further actions.
Update Agent by ID
Tool to update an agent's configuration and settings by agent id. use when you need to modify an existing agent after retrieving its current settings. example: "update agent 123 with new name and tags."
Create API Key
Tool to create a new api key. use when you need to provision access credentials for the api.
Connect any two apps with Notis in the middle.
Zendesk and Agenty, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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