Start an Agenty job when a new Zendesk ticket arrives
Let incoming tickets kick off the research job immediately.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Start Agent Job
Tool to start a new agent job. use when you need to trigger execution of an existing agent.
Why this helps
Support investigations stall when someone must remember to launch the scraping or monitoring job.
- Start research without manual launch steps
- Shorten time to useful issue context
- Keep ticket handling consistent across the team
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agenty in Notis once.
- 2Create an automation telling Notis to start the prepared Agenty job for each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where run reports should go.
- 5Test with one real ticket and confirm the job starts.
Questions about this workflow
Does this create a new agent?
No. This workflow starts a job for an existing prepared Agenty agent.
What should the agent already contain?
Configure its input and extraction behavior in Agenty before enabling this automation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agenty. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agenty actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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New User Created
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Create API Key
Tool to create a new api key. use when you need to provision access credentials for the api.
Connect any two apps with Notis in the middle.
Zendesk and Agenty, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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