Refresh Agenty research inputs from new Zendesk tickets
Keep one investigation agent pointed at the newest customer issue.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Input by Agent ID
Tool to update agent input by agent id. use when you need to modify an agent's input source (url, manual data, list, or agent) after verifying the agent id.
Why this helps
Teams repeatedly copy ticket URLs and investigation targets into scraping tools by hand.
- Keep a standing agent aligned with current ticket context
- Remove repetitive copy and paste work
- Create a clear audit trail for investigation targets
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Agenty in Notis once.
- 2Create an automation instructing Notis to update the chosen Agenty agent input with the new ticket's research target.
- 3Pick New Zendesk Ticket as the trigger.
- 4Select a run report destination.
- 5Test with one ticket and verify the agent input before running it broadly.
Questions about this workflow
Which Agenty agent is updated?
Name or identify the existing agent in your instruction and provide any required identifier.
What if the ticket has no usable URL?
Tell Notis to report the missing target instead of changing the agent input.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agenty. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agenty actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Agenty, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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