Retrieve Agenty evidence for a Zendesk reply
Put completed research in reach when a customer is waiting for an answer.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Download Job Result by ID
Tool to download the agent output result by job id. use when you need to fetch the final output of a completed job in csv, tsv, or json format.
Why this helps
Support agents lose time hunting through job history for the result that answers a ticket.
- Retrieve the exact completed result on demand
- Reduce job history searching
- Help support replies stay evidence based
Setup
Build it in a few focused steps.
- 1Connect Agenty in Notis once.
- 2Create an automation instructing Notis to download the Agenty result for the supplied job id and summarize useful evidence.
- 3Choose a webhook trigger.
- 4Choose where run reports should go.
- 5Send one completed job id and verify the returned result.
Questions about this workflow
What must the webhook include?
Include the completed Agenty job identifier and the support question it should answer.
Can it download an unfinished result?
No. Use a completed job and handle unfinished jobs through a separate status check.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agenty. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agenty actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Clone Agent by ID
Tool to clone an existing agent by its id. use when you need to duplicate an agent's configuration and optionally start the clone immediately.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Tool to create a new agent. use when you need to add an agent with configuration and optional auto-start.
New User Created
Triggered when a new user is created in Zendesk.
Get Agent Templates
Tool to fetch all public agent templates and sample agents. use when listing available templates for users to select.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Agent by ID
Tool to delete a single agent by its id. use when you need to permanently remove an agent after confirming it exists.
Fetch all agents
Tool to fetch all active agents under an account. use after authenticating when you need to list agents with pagination and sorting.
Get Agent by ID
Tool to fetch details of a specific agent by its id. use when you need full agent configuration before taking further actions.
Update Agent by ID
Tool to update an agent's configuration and settings by agent id. use when you need to modify an existing agent after retrieving its current settings. example: "update agent 123 with new name and tags."
Create API Key
Tool to create a new api key. use when you need to provision access credentials for the api.
Connect any two apps with Notis in the middle.
Zendesk and Agenty, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Agenty.