Check Agenty logs before escalating a support ticket
Know whether the research failed before handing the ticket to someone else.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Job Logs by ID
Tool to fetch logs for a given job by its id. use when you need to review or debug job execution logs with pagination support.
Why this helps
Escalations often happen without checking whether a research job already explains the problem.
- Diagnose failed investigations faster
- Reduce unnecessary escalations
- Give specialists a concise execution summary
Setup
Build it in a few focused steps.
- 1Connect Agenty and Zendesk in Notis once.
- 2Create an automation asking Notis to fetch logs for the supplied Agenty job and summarize escalation relevant errors.
- 3Choose a webhook trigger.
- 4Choose where run reports should be delivered.
- 5Send one job id from a real investigation and review the diagnosis.
Questions about this workflow
What input does the webhook need?
Provide the Agenty job id and the support issue context you want the logs assessed against.
Does this stop or retry jobs?
No. It only retrieves and analyzes logs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Agenty. A trigger fires from one place; an action lands in another.
Zendesk triggers
Agenty actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Agenty, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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