Know when a ticket comes from a strategic contact
Give important requesters the attention their role may require.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Details From LinkedIn URL
Tool to retrieve detailed information about a prospect using their linkedin profile url. use after confirming you have a valid public linkedin url, to enrich lead profiles with additional details.
Why this helps
Urgent or strategic contacts can look like ordinary tickets when role information is missing from the support queue.
- Improve routing decisions
- Reduce missed executive context
- Help teams respond with the right level of care
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Aeroleads once.
- 2Create an automation for strategic contact detection.
- 3Tell Notis to validate the requester's public LinkedIn URL, retrieve details, and flag strategic roles with the evidence returned.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one representative ticket.
Questions about this workflow
What counts as strategic?
Define the roles or seniority signals you want Notis to flag in the automation instruction.
Will every ticket be enriched?
Only tickets with a valid public LinkedIn URL can be sent to Aeroleads.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Aeroleads. A trigger fires from one place; an action lands in another.
Zendesk triggers
Aeroleads actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Details From LinkedIn URL
Tool to retrieve detailed information about a prospect using their linkedin profile url. use after confirming you have a valid public linkedin url, to enrich lead profiles with additional details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Aeroleads, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Aeroleads.