Understand who is behind each new Zendesk ticket
Give support and sales the context they need before replying to an important request.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Details From LinkedIn URL
Tool to retrieve detailed information about a prospect using their linkedin profile url. use after confirming you have a valid public linkedin url, to enrich lead profiles with additional details.
Why this helps
A ticket can hide a valuable prospect or strategic account when the team only sees the immediate question.
- Identify high-value requesters
- Prepare more relevant replies
- Reduce context switching between support and research tools
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Aeroleads once in the Notis portal.
- 2Create an automation for requester research.
- 3Describe that Notis should inspect each new ticket requester, validate a public LinkedIn URL, and retrieve detailed prospect information.
- 4Select New Zendesk Ticket as the trigger and choose where reports should go.
- 5Run a test using one real ticket with a requester LinkedIn URL.
Questions about this workflow
Can this run on tickets from a specific view?
Yes. The Zendesk event fires for a new ticket created in a specified view, which you select when setting the trigger.
What happens when the URL is private or invalid?
Notis should skip the Aeroleads call and explain that a valid public LinkedIn URL was missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Aeroleads. A trigger fires from one place; an action lands in another.
Zendesk triggers
Aeroleads actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Details From LinkedIn URL
Tool to retrieve detailed information about a prospect using their linkedin profile url. use after confirming you have a valid public linkedin url, to enrich lead profiles with additional details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Aeroleads, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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