Check IP reputation from every new Zendesk ticket
Turn suspicious IP mentions into a quick, actionable reputation check before they become a larger incident.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Check IP Reputation
Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).
Why this helps
Support teams lose time copying IP addresses between systems and may miss a known abusive address during a busy queue.
- Reduce context switching during ticket triage
- Surface reported abuse history quickly
- Give agents a consistent next step
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abuselpdb once in the Notis portal.
- 2Create a new automation and describe that it should extract IP addresses from each new ticket, call Check IP Reputation, and summarize results.
- 3Pick the New Zendesk Ticket trigger for the desired Zendesk view.
- 4Choose a report channel, then test with one real ticket containing an IP address.
Questions about this workflow
What if the ticket has no IP address?
Tell Notis to report that no IP was found and leave the ticket unchanged.
Can I set the look-back period?
Yes. Include the desired max age in days in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abuselpdb. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abuselpdb actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Retrieve IP Blacklist
Tool to retrieve a list of the most reported ip addresses. use when building dynamic blocklists or threat intelligence feeds.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Report
Tool to submit multiple ip abuse reports in bulk. use when you need to report a large set of ips at once by uploading a csv file with required headers. csv must include columns: ip, categories, reportdate, comment.
New User Created
Triggered when a new user is created in Zendesk.
Check Block
Tool to check the reputation of all ip addresses in a cidr range. use when you need aggregated abuse data for a network block.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check IP Reputation
Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).
Clear Address Reports
Tool to remove all reports associated with a specific ip address. use when you need to purge your own abuse records after verifying control of the ip.
Get Abuse Reports
Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.
Connect any two apps with Notis in the middle.
Zendesk and Abuselpdb, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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