Check a full network block from a Zendesk ticket
Assess the scope of a suspected network problem before deciding whether to block, investigate, or escalate.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Check Block
Tool to check the reputation of all ip addresses in a cidr range. use when you need aggregated abuse data for a network block.
Why this helps
Checking addresses one by one hides the broader risk pattern across a network range.
- See aggregated abuse data for a range
- Speed up network-level investigations
- Support more consistent blocking decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abuselpdb in Notis.
- 2Create an automation instructing Notis to detect CIDR ranges in new tickets, call Check Block, and summarize the aggregate findings.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose the report destination and test with one ticket containing a CIDR range.
Questions about this workflow
Does this check individual IPs too?
The workflow uses Check Block for the CIDR range. Ask Notis to run a separate IP check only when a specific address is also provided.
What if the ticket contains an invalid range?
Notis should report the invalid input and ask for a corrected CIDR range.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abuselpdb. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abuselpdb actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Retrieve IP Blacklist
Tool to retrieve a list of the most reported ip addresses. use when building dynamic blocklists or threat intelligence feeds.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Report
Tool to submit multiple ip abuse reports in bulk. use when you need to report a large set of ips at once by uploading a csv file with required headers. csv must include columns: ip, categories, reportdate, comment.
New User Created
Triggered when a new user is created in Zendesk.
Check Block
Tool to check the reputation of all ip addresses in a cidr range. use when you need aggregated abuse data for a network block.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check IP Reputation
Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).
Clear Address Reports
Tool to remove all reports associated with a specific ip address. use when you need to purge your own abuse records after verifying control of the ip.
Get Abuse Reports
Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.
Connect any two apps with Notis in the middle.
Zendesk and Abuselpdb, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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