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Submit a bulk abuse report from one Zendesk ticket

Move a confirmed multi-IP incident from investigation to reporting without rebuilding the evidence by hand.

Trigger

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

Action

Bulk Report

Tool to submit multiple ip abuse reports in bulk. use when you need to report a large set of ips at once by uploading a csv file with required headers. csv must include columns: ip, categories, reportdate, comment.

Why this helps

Preparing a correctly formatted report for many IPs is tedious and easy to get wrong under pressure.

  • Standardize bulk reporting inputs
  • Reduce copy and paste errors
  • Keep incident evidence tied to the source ticket

Setup

Build it in a few focused steps.

  • 1Connect Zendesk and Abuselpdb once in Notis.
  • 2Create an automation that extracts confirmed IPs and prepares a CSV with ip, categories, reportdate, and comment, then calls Bulk Report.
  • 3Pick New Zendesk Ticket as the trigger.
  • 4Choose a report channel, require a confirmation in the instruction if desired, and test with a ticket containing multiple confirmed IPs.

Questions about this workflow

Which CSV columns are required?

The CSV must include ip, categories, reportdate, and comment.

Can the workflow report unverified IPs?

Tell Notis to submit only IPs explicitly confirmed in the ticket or by your instruction.

When this happens · Trigger

Do this · Action

Supported Triggers and Actions

Notis builds workflows that link Zendesk to Abuselpdb. A trigger fires from one place; an action lands in another.

Zendesk triggers

Abuselpdb actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Retrieve IP Blacklist

Tool to retrieve a list of the most reported ip addresses. use when building dynamic blocklists or threat intelligence feeds.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Bulk Report

Tool to submit multiple ip abuse reports in bulk. use when you need to report a large set of ips at once by uploading a csv file with required headers. csv must include columns: ip, categories, reportdate, comment.

ActionInstant

New User Created

Triggered when a new user is created in Zendesk.

TriggerInstant

Check Block

Tool to check the reputation of all ip addresses in a cidr range. use when you need aggregated abuse data for a network block.

ActionInstant

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

TriggerPolling

Check IP Reputation

Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).

ActionInstant

Clear Address Reports

Tool to remove all reports associated with a specific ip address. use when you need to purge your own abuse records after verifying control of the ip.

ActionInstant

Get Abuse Reports

Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.

ActionInstant

Connect any two apps with Notis in the middle.

Zendesk and Abuselpdb, or any other combination from 1,000+ integrations.

When this happens · Trigger

Do this · Action

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