See the abuse history behind a Zendesk ticket
Give your team the timeline and reporter context needed to handle suspicious traffic reports with confidence.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Abuse Reports
Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.
Why this helps
Agents often have to search several systems to learn whether an IP has a pattern of abuse.
- Add historical context to investigations
- Highlight report status and dates
- Make escalations easier to justify
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abuselpdb once in Notis.
- 2Create an automation that extracts ticket IPs, calls Get Abuse Reports, and summarizes status, dates, reporters, and pagination limits.
- 3Choose New Zendesk Ticket as the trigger.
- 4Select where run reports should go and test with a ticket that includes a reported IP.
Questions about this workflow
Can the workflow filter reports?
Yes. State the status, date range, reporter, or pagination criteria you want Notis to use.
What happens when there are no reports?
Notis reports that no matching abuse history was returned.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abuselpdb. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abuselpdb actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Retrieve IP Blacklist
Tool to retrieve a list of the most reported ip addresses. use when building dynamic blocklists or threat intelligence feeds.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Report
Tool to submit multiple ip abuse reports in bulk. use when you need to report a large set of ips at once by uploading a csv file with required headers. csv must include columns: ip, categories, reportdate, comment.
New User Created
Triggered when a new user is created in Zendesk.
Check Block
Tool to check the reputation of all ip addresses in a cidr range. use when you need aggregated abuse data for a network block.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check IP Reputation
Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).
Clear Address Reports
Tool to remove all reports associated with a specific ip address. use when you need to purge your own abuse records after verifying control of the ip.
Get Abuse Reports
Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.
Connect any two apps with Notis in the middle.
Zendesk and Abuselpdb, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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