Screen new Zendesk users for risky IPs
Add a lightweight abuse signal when a new user enters your support system.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Check IP Reputation
Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).
Why this helps
New account activity can receive attention only after abuse has already spread across your service.
- Catch known abusive addresses earlier
- Create a repeatable onboarding check
- Make missing IP data visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abuselpdb in Notis.
- 2Create an automation that reads any IP available in the new user event, calls Check IP Reputation, and reports when no IP is present.
- 3Choose New User Created as the trigger.
- 4Select a report destination and test with one new user record that includes IP metadata.
Questions about this workflow
Does Zendesk always provide an IP?
No. The automation should report missing IP data instead of inventing an address.
Can I change the reputation look-back period?
Yes. Include the max age in days in the plain-language prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abuselpdb. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abuselpdb actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Retrieve IP Blacklist
Tool to retrieve a list of the most reported ip addresses. use when building dynamic blocklists or threat intelligence feeds.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Report
Tool to submit multiple ip abuse reports in bulk. use when you need to report a large set of ips at once by uploading a csv file with required headers. csv must include columns: ip, categories, reportdate, comment.
New User Created
Triggered when a new user is created in Zendesk.
Check Block
Tool to check the reputation of all ip addresses in a cidr range. use when you need aggregated abuse data for a network block.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check IP Reputation
Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).
Clear Address Reports
Tool to remove all reports associated with a specific ip address. use when you need to purge your own abuse records after verifying control of the ip.
Get Abuse Reports
Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.
Connect any two apps with Notis in the middle.
Zendesk and Abuselpdb, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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