Review abuse history when a Zendesk user is created
Give your team context on a new account's network origin before it reaches sensitive workflows.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Get Abuse Reports
Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.
Why this helps
A reputation check alone may not explain who reported an address or how recent the reports are.
- Expose report recency and status
- Support consistent account review
- Reduce manual lookup work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Abuselpdb once.
- 2Create an automation that extracts available user IPs, calls Get Abuse Reports, and summarizes the returned history.
- 3Pick New User Created as the trigger.
- 4Choose where reports go and test with a user record containing an IP.
Questions about this workflow
What if no IP is included?
Notis should state that the event lacked an IP and stop the lookup.
Can I request only recent reports?
Yes. Add a date range or other supported filter to the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Abuselpdb. A trigger fires from one place; an action lands in another.
Zendesk triggers
Abuselpdb actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Retrieve IP Blacklist
Tool to retrieve a list of the most reported ip addresses. use when building dynamic blocklists or threat intelligence feeds.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Report
Tool to submit multiple ip abuse reports in bulk. use when you need to report a large set of ips at once by uploading a csv file with required headers. csv must include columns: ip, categories, reportdate, comment.
New User Created
Triggered when a new user is created in Zendesk.
Check Block
Tool to check the reputation of all ip addresses in a cidr range. use when you need aggregated abuse data for a network block.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Check IP Reputation
Tool to check the reputation of an ip address. use when you need to determine if an ip address has been reported for abusive activity within a specified look-back period. example: checkip(ipaddress='8.8.8.8', maxageindays=90).
Clear Address Reports
Tool to remove all reports associated with a specific ip address. use when you need to purge your own abuse records after verifying control of the ip.
Get Abuse Reports
Tool to retrieve a list of abuse reports for a specific ip address. use when you need to fetch historic reports with optional filtering by status, date range, reporter, and pagination.
Connect any two apps with Notis in the middle.
Zendesk and Abuselpdb, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Abuselpdb.