Bridge External Systems to Jira via Webhooks
Your helpdesk, form, or monitoring tool detects a problem and needs to create a Jira ticket. Notis provides the webhook endpoint to make it happen.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
An external system detects an issue but can't create Jira tickets directly. Manual workarounds mean delays and duplicate work across systems.
- Any system can trigger Jira ticket creation without direct integration
- Rapid onboarding for new tools without custom development
- Reduced manual copy-paste between systems
- Reliable audit trail of automated creates
Setup
Build it in a few focused steps.
- 1Set up Jira in Notis and create a new automation with 'Webhook' as the trigger and 'Create Issue' as the action.
- 2Instruct Notis: 'When a webhook arrives, create a Jira issue with the data from the payload.'
- 3Notis will generate a unique webhook URL. Copy this URL and configure it in your external system.
- 4Send a test webhook from the external system and verify the Jira issue appears.
Questions about this workflow
What data can I send through the webhook?
Any JSON payload. Notis extracts fields like title, description, priority, and assignee from the payload and uses them to create the issue.
Do I need to know how to code to set this up?
No. Most external systems have a built-in webhook feature. You just paste the Notis URL into your system's settings.
Can I route different webhook types to different Jira projects?
Yes. Your instruction can say 'if the webhook has type=alert, create a Bug in the Ops project; if type=feature, create a Story in the Product project.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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