Automatically Update Jira Issue Details from Messages
A customer tells you this is urgent, but you have to manually change the priority. Notis reads the context and updates fields automatically.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
Customer says 'this is critical—affecting 50% of users,' but you manually update priority, impact, and affected users. By the time it's updated, context is lost.
- Issue fields stay current with the latest customer feedback
- No manual data entry or field updates needed
- Priority and severity reflect real urgency automatically
- Custom fields populated without interrupting your workflow
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Jira integrations to Notis.
- 2Create an automation with 'New Message Received' and 'Edit Issue' as the action.
- 3Instruct Notis: 'If the customer says urgent or critical, set priority to Highest. If they mention a number like 50 users, update the custom Affected Users field.'
- 4Choose your notification channel and test with a message like 'This is urgent—affecting 100 customers.'
Questions about this workflow
How does Notis extract numbers and severity from messages?
It uses natural language understanding to parse phrases like 'critical,' 'urgent,' 'blocking 30 users,' 'all customers affected,' etc.
What if Notis misinterprets a message?
It will show you the update it's about to make in your notification channel. You can approve or block it before it changes Jira.
Can I use this for custom fields specific to my workflow?
Yes. You describe your custom fields once ('we have a Risk Score field'), and Notis can populate them from message content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Jira.