Automatically Post Customer Messages as Rich Jira Comments
A customer sends detailed feedback on WhatsApp, but only you see it. Notis adds it as a formatted comment so your team has the full context.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Why this helps
Customers provide detailed feedback via WhatsApp but it stays hidden from your team. You end up summarizing or copy-pasting, losing detail and tone.
- Full customer feedback visible to entire team
- No information loss from manual summarization
- Sender and timestamp automatically included
- Rich formatting preserves tone and emphasis
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Jira integrations to Notis.
- 2Create an automation with 'New Message Received' and 'Add Comment' as the action.
- 3Instruct Notis: 'When a customer sends a message on WhatsApp, add it as a formatted comment in Jira with their name and timestamp.'
- 4Choose your notification channel and test with a real customer message.
Questions about this workflow
Will the customer's name appear in the Jira comment?
Yes. Notis includes their WhatsApp display name and number for context.
Can I include the message timestamp?
Absolutely. The timestamp is added automatically to preserve the full record.
What if the message is very long?
Notis handles long messages and can either post it all or truncate with a link back to WhatsApp if needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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