Let Customer Messages Drive Jira Workflow Transitions
Customers say 'it's fixed now' but the ticket stays open. Notis listens for keywords and moves the issue through your workflow automatically.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Transition Issue
Transitions a jira issue to a different workflow state, with support for transition name lookup and user assignment by email.
Why this helps
A customer tells you a bug is now fixed, but you forget to update the ticket. Your team keeps trying to reproduce it, wasting time on work that's already done.
- Tickets stay current without manual status updates
- Customer feedback automatically reflects in your workflow
- Reduced lag between fix completion and ticket closure
- Team knows true status without asking for updates
Setup
Build it in a few focused steps.
- 1Set up WhatsApp and Jira integrations in Notis.
- 2Create an automation with 'New Message Received' and 'Transition Issue' as the action.
- 3Instruct Notis: 'If the customer says it's fixed, move the issue to Done. If they say it's stuck, move it to Blocked.'
- 4Choose your notification channel and test with messages like 'Great, it's working now!' to verify transitions.
Questions about this workflow
What keywords should I listen for?
You define them in your instruction. Common ones: 'fixed,' 'working now,' 'still broken,' 'not yet,' 'blocked,' 'waiting.'
What if a customer makes a typo or is unclear?
Notis will tell you what transition it's about to make, and you can approve or reject it before it happens.
Can one message trigger multiple transitions?
Your instruction can handle complex scenarios, like 'if they say fixed and done, move to closed. If they say it still happens, reopen and move to In Progress.'
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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