Auto-Update Issue Fields from Button Selections
You send a button asking 'What priority is this?' Customer taps 'High.' The Jira issue priority updates automatically.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Edit Issue
Updates an existing jira issue with field values and operations. supports direct field parameters (summary, description, assignee, priority, etc.) that are merged with the fields parameter. direct parameters take precedence.
Why this helps
You ask customers structured questions via buttons, but their responses still require manual data entry. The answer is disconnected from the ticket.
- No manual data entry from customer responses
- Issue fields reflect customer input immediately
- Structured feedback captured automatically
- Cleaner data from consistent button choices vs. free text
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Jira to Notis.
- 2Create an automation with 'Interactive Button Reply' and 'Edit Issue' as the action.
- 3Instruct Notis: 'If customer taps High, set priority to Highest. If Urgent, set priority to High and move to In Progress.'
- 4Send a test WhatsApp button message and verify field updates in Jira.
Questions about this workflow
Can I customize which buttons map to which field values?
Completely. You define the mapping in your instruction, like 'Button A = Critical, Button B = Normal, Button C = Nice to Have.'
What if I want the button to do multiple things at once?
Your instruction can combine actions: 'If they tap Resolved, set status to Done and priority to Lowest.'
How do I know if field updates succeeded?
Notis reports the update result in your notification channel so you can verify.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Jira. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Jira actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Add Attachment
Uploads and attaches a file to a jira issue.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Jira. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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