Auto-notify team on WhatsApp decisions
A client approves your proposal by clicking a button on WhatsApp. Notis instantly emails your team so everyone knows to move forward—no delays, no miscommunication.
Trigger
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Action
Send Email
Sends an email via gmail api using the authenticated user's google profile display name, requiring `is html=true` if the body contains html and valid `s3key`, `mimetype`, `name` for any attachment.
Why this helps
Critical client decisions happen on WhatsApp but your team doesn't find out for hours or days. Work stalls because nobody's aligned.
- Your team knows immediately when clients make decisions
- No delays waiting for manual updates or status calls
- Everyone's aligned and can start the next step instantly
- Decisions are documented in email for compliance
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Gmail to Notis.
- 2Tell Notis: "When a client clicks a decision button on WhatsApp (e.g., 'Approve' or 'Reschedule'), send an email to [team members] announcing the decision."
- 3Set the trigger to "Interactive Reply Received".
- 4Specify which team members get the email.
- 5Send a test WhatsApp button and verify the team gets the notification.
Questions about this workflow
Can different decisions trigger different emails?
Yes. You can customize who gets notified and what the email says based on which button was clicked.
What if we want to notify external partners or clients?
Notis can send to anyone with an email address—team members, clients, vendors, whoever needs to know.
Can I include the customer name or decision details in the email?
Yes. Notis will include all relevant context from the WhatsApp interaction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Gmail. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Gmail actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Modify email labels
Adds and/or removes specified gmail labels for a message; ensure `message id` and all `label ids` are valid (use 'listlabels' for custom label ids).
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create email draft
Creates a gmail email draft, supporting to/cc/bcc, subject, plain/html body (ensure `is html=true` for html), attachments, and threading.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create label
Creates a new label with a unique name in the specified user's gmail account.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Delete Draft
Permanently deletes a specific gmail draft using its id; ensure the draft exists and the user has necessary permissions for the given `user id`.
Delete message
Permanently deletes a specific email message by its id from a gmail mailbox; for `user id`, use 'me' for the authenticated user or an email address to which the authenticated user has delegated access.
Fetch emails
Fetches a list of email messages from a gmail account, supporting filtering, pagination, and optional full content retrieval.
Fetch message by message ID
Fetches a specific email message by its id, provided the `message id` exists and is accessible to the authenticated `user id`.
Fetch Message by Thread ID
Retrieves messages from a gmail thread using its `thread id`, where the thread must be accessible by the specified `user id`.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Gmail. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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