Get Instant Contact Context When WhatsApp Messages Arrive
A message pops up in WhatsApp. Before you reply, Notis shows you their full Airtable record—all previous conversations, preferences, and context.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
Get Record
Retrieves a specific record from a table within an airtable base.
Why this helps
Someone messages you on WhatsApp, and you have no idea of your history with them. Did they have a bad experience? What project are they asking about? You reply without context, making mistakes or sounding cold.
- Instant context: know their history before you reply
- Personalized responses: reference their previous work and preferences
- No repeat mistakes: see what you promised before
- Faster replies: no searching through old messages
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Airtable to Notis.
- 2Ensure your Airtable contacts table includes fields for phone, name, history, and preferences.
- 3Tell Notis: 'When I receive a WhatsApp message, look up the sender in my Airtable contacts table and show me their record details (history, preferences, previous projects).'
- 4Choose your notification channel (Notis will send the context snapshot there).
- 5Test with a message from an existing contact.
Questions about this workflow
What information is included in the context snapshot?
Whatever you define: contact name, company, project history, communication preferences, notes, last interaction date, etc. You choose which fields to include.
What if the contact isn't in Airtable?
Notis tells you it's a new contact. You can ask Notis to create a new record with the WhatsApp number, or handle it manually.
How quickly does context arrive?
Instantly—within seconds of the message arriving. You see context before you even open WhatsApp.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Airtable. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Airtable actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Field
Creates a new field within a specified table in an airtable base.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Airtable. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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