Access Full Comment Threads When Messages Arrive
A client messages you on WhatsApp. Notis instantly pulls all comments and notes from their Airtable record, so you see team discussions, blockers, and history.
Trigger
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Action
List Comments
Retrieves all comments for a specific record in an airtable table, requiring existing `baseid`, `tableidorname`, and `recordid`.
Why this helps
Your team leaves notes in Airtable comments, but when a client reaches out via WhatsApp, you don't see those notes. You reply without team context, missing important details or repeating past mistakes.
- Full context instantly: see all team notes before replying to clients
- Team alignment: everyone's input is visible at once
- No repeated information: avoid asking clients for details you already discussed internally
- Better decisions: make informed choices based on full history
Setup
Build it in a few focused steps.
- 1Connect WhatsApp and Airtable to Notis.
- 2Create an Airtable client record table with associated project/task records that have comments.
- 3Tell Notis: 'When I receive a WhatsApp message from a known client, retrieve all comments from their Airtable record and send them to me.'
- 4Choose where to receive the comment summary (email, WhatsApp notification, or Telegram).
- 5Test with a message from a client whose record has existing comments.
Questions about this workflow
How far back does Notis retrieve comments?
All of them—every comment ever left on that record. You can filter to recent comments only if you prefer.
What if there are hundreds of comments?
Notis sends a summary with the most recent and relevant comments first, plus a link to the full record if you need to see everything.
Can I retrieve comments from multiple linked records?
Yes. If a client has multiple projects in Airtable, ask Notis to pull comments from all their related records.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Whatsapp to Airtable. A trigger fires from one place; an action lands in another.
Whatsapp triggers
Airtable actions
Message Status Updated
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks
Create base
Creates a new airtable base with specified tables and fields within a workspace; ensure field options are valid for their type.
New Message Received
Triggered in real time when your WhatsApp Business number receives an inbound message from a customer (text, media, location, or contact). Delivered via the Cloud API webhook.
Create Comment
Creates a new comment on a specific record within an airtable base and table.
Interactive Reply Received
Triggered when a customer taps a quick-reply button or selects an option from an interactive list message you sent.
Create Field
Creates a new field within a specified table in an airtable base.
Message Template Status Update
Triggered when the review status of a WhatsApp message template changes — for example approved, rejected, or flagged — on your WhatsApp Business Account.
Create multiple records
Creates multiple new records in a specified airtable table.
Create a record
Creates a new record in a specified airtable table; field values must conform to the table's column types.
Create table
Creates a new table within a specified existing airtable base, allowing definition of its name, description, and field structure.
Delete Comment
Deletes an existing comment from a specified record in an airtable table.
Delete multiple records
Deletes up to 10 specified records from a table within an airtable base.
Connect any two apps with Notis in the middle.
Not just Whatsapp and Airtable. Any combination from 1,000+ integrations.
When this happens · Trigger
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