Handle Appointo cancellations from WhatsApp
Close the loop on cancellation requests without leaving the customer conversation.
Trigger
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Action
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
Why this helps
Unprocessed cancellation messages create confusion for customers and staff.
- Act on cancellation requests quickly
- Verify the right booking before changing it
- Reduce no shows and follow-up work
Setup
Build it in a few focused steps.
- 1Connect TimelinesAI and Appointo once in Notis.
- 2Create an automation with a cancellation-focused prompt.
- 3Tell Notis to locate the matching Appointo booking from each cancellation message, verify the booking details, and cancel it when the request is unambiguous.
- 4Pick the TimelinesAI New WhatsApp Message Received trigger.
- 5Choose a report destination and test with one real cancellation request.
Questions about this workflow
Can it cancel one attendee instead of the full booking?
Yes, instruct Notis to use the selected customer cancellation option when the message identifies an attendee.
What if several bookings match?
Notis can report the matches for confirmation instead of cancelling the wrong one.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Timelinesai to Appointo. A trigger fires from one place; an action lands in another.
Timelinesai triggers
Appointo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Authenticate Appointo API Token
Tool to authenticate with the Appointo API by validating the APPOINTO-TOKEN header. Use when verifying the token before subsequent API calls.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cancel Booking
Tool to cancel a booking or selected customers. Use when you need to revoke an entire booking or individual attendees after verifying booking details. Use after retrieving booking information.
New WhatsApp Message Received
Polling trigger that monitors for new messages received in TimelinesAI WhatsApp chats.
Create Booking
Tool to create a new booking. Use when scheduling a customer booking after confirming appointment availability.
Get Appointment Availability
Tool to get calendar availability for a specific appointment. Use when you need to fetch available time slots for an appointment within a date range.
List Appointments
Tool to list appointments. Use when fetching appointments with optional filters and pagination after confirming a valid API token.
List Bookings
Tool to list bookings. Use when you need to fetch bookings filtered by status, paging, or search term.
List Products
Tool to fetch all available products. Use when browsing products with optional paging and search. Call after authenticating with Appointo API.
List Subscription Contracts
Tool to list subscription contracts. Use when retrieving contracts with optional search after confirming a valid API token.
Connect any two apps with Notis in the middle.
Timelinesai and Appointo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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