Instant Loyalty Balance Lookup From Telegram
Customers ask 'What's my balance?' in Telegram. Instead of asking them to log into Piggy, Notis gets it and replies in seconds. No interruptions, no bouncing between apps.
Trigger
New Message Received
Action
Get Contact's Credit Balance
Retrieve a contact’s current credit balance.
Why this helps
Founders interrupt their workflow to manually look up customer balances, or customers get frustrated when they have to leave Telegram to check their loyalty account.
- Customers get instant answers without context switching
- Reduces repetitive founder involvement
- Builds customer confidence in loyalty tracking
Setup
Build it in a few focused steps.
- 1Connect Telegram and Piggy to Notis
- 2Create an automation named 'Check balance on request' with this instruction: 'When a customer asks about their balance, credit balance, or points in Telegram, retrieve their credit balance from Piggy and reply with the amount'
- 3Select the trigger: New Message Received in Telegram
- 4Choose a private chat or group where Notis will monitor for balance questions
- 5Test by asking 'What's my balance?' and verifying Notis replies with the correct amount
Questions about this workflow
How does Notis know which customer is asking?
Notis uses the sender's Telegram ID to match them to their Piggy contact. The first time, you may need to link them if they're not recognized.
What if someone isn't in the loyalty system yet?
Notis will let them know they don't have an account yet and can offer an enrollment link.
Does this work in group chats?
Yes, as long as Privacy Mode is disabled for your bot so it can see all messages in the group.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Piggy. A trigger fires from one place; an action lands in another.
Telegram triggers
Piggy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Claim Anonymous Contact
Associate an anonymous contact with a real email address.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact Attribute
Create a custom attribute for contacts.
Create Credit Reception
Award credits to a contact.
Create Vouchers Batch
Create a voucher batch for a promotion; processing runs in the background.
Find or Create Products
Find a product by its external identifier or create it if it does not exist.
Find Voucher By Code
Retrieve a voucher’s details and redemption status by its code.
Get Contact Auth Token
Retrieve an authentication token for a contact.
Get Contact's Credit Balance
Retrieve a contact’s current credit balance.
Connect any two apps with Notis in the middle.
Telegram and Piggy, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with $20 of usage included.
No card. Works with personal or business Piggy.