Instant Loyalty Balance Lookup From Telegram
Customers ask 'What's my balance?' in Telegram. Instead of asking them to log into Piggy, Notis gets it and replies in seconds. No interruptions, no bouncing between apps.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Contact's Credit Balance
Tool to get a Contact's credit balance. Use when you need to check a contact's current credit balance before processing rewards or promotions.
Why this helps
Founders interrupt their workflow to manually look up customer balances, or customers get frustrated when they have to leave Telegram to check their loyalty account.
- Customers get instant answers without context switching
- Reduces repetitive founder involvement
- Builds customer confidence in loyalty tracking
Setup
Build it in a few focused steps.
- 1Connect Telegram and Piggy to Notis
- 2Create an automation named 'Check balance on request' with this instruction: 'When a customer asks about their balance, credit balance, or points in Telegram, retrieve their credit balance from Piggy and reply with the amount'
- 3Select the trigger: New Message Received in Telegram
- 4Choose a private chat or group where Notis will monitor for balance questions
- 5Test by asking 'What's my balance?' and verifying Notis replies with the correct amount
Questions about this workflow
How does Notis know which customer is asking?
Notis uses the sender's Telegram ID to match them to their Piggy contact. The first time, you may need to link them if they're not recognized.
What if someone isn't in the loyalty system yet?
Notis will let them know they don't have an account yet and can offer an enrollment link.
Does this work in group chats?
Yes, as long as Privacy Mode is disabled for your bot so it can see all messages in the group.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Piggy. A trigger fires from one place; an action lands in another.
Telegram triggers
Piggy actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Claim Anonymous Contact
Tool to claim an anonymous contact by associating it with a real email address. Use when converting an anonymous contact (with a fictional email) into a verified contact with a real email address.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Contact Attribute
Tool to create a custom Contact Attribute. Use when you need to define new fields for contacts after initial setup.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Credit Reception
Tool to create a credit reception for a contact. Use when awarding credits to customers based on purchases or fixed amounts.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Vouchers Batch
Tool to create a batch of vouchers for a promotion. Use when you need to generate multiple vouchers at once for a specific promotion. Batch processing is asynchronous and returns a PENDING status initially.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Find or Create Products
Tool to find an existing product by external_identifier or create a new one if it doesn't exist. Use when you need to ensure a product exists in Piggy's system for loyalty programs or rewards.
Find Voucher By Code
Tool to find a voucher by its unique code. Use when you need to retrieve voucher details, check redemption status, or validate a voucher code.
Get Contact Auth Token
Tool to get an auth token for a Contact. Use after obtaining a Contact UUID and needing to verify identity for secure operations.
Get Contact's Credit Balance
Tool to get a Contact's credit balance. Use when you need to check a contact's current credit balance before processing rewards or promotions.
Connect any two apps with Notis in the middle.
Not just Telegram and Piggy. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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