Instant Refund Answers: Help Buttons Powered by Real Data
Customer clicks your help button, and Notis immediately pulls their refund status from Payhip. You see the data before you answer. No guessing, no context switching, no customer waiting.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Why this helps
Help buttons go unanswered or slow answers frustrate customers. You're manually checking Payhip while they think you're ignoring them. Support feels broken.
- Answer refund questions instantly with accurate data
- Reduce support response time dramatically
- Build customer confidence with fast, informed responses
- Prevent refund disputes from escalating
Setup
Build it in a few focused steps.
- 1Connect Telegram and Payhip to Notis.
- 2Create an automation: 'When someone clicks the refund help button in my Telegram bot, check Payhip for their refunded payments and let me know.'
- 3Set trigger as Telegram Callback Query and action as Payhip Refunded Payment.
- 4Choose your notification channel.
- 5Test by clicking the help button and confirming refund data appears instantly.
Questions about this workflow
Can Notis send the refund status directly to the customer?
Notis can alert you with the data, or with configuration, it can send the refund status back to the customer automatically.
What if no refund is found?
Notis will report no refund, so you can immediately tell the customer to check their bank account (it may be processing) or reach out to Payhip support.
Does this prevent duplicate refund requests?
Yes, if Notis shows a refund already exists, you can inform the customer it's been processed and they should check their account within 3-5 business days.
Can I set up a follow-up automation for pending refunds?
Yes. This automation checks status when clicked. You could also set up a scheduled automation to flag old refunds that haven't processed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Payhip. A trigger fires from one place; an action lands in another.
Telegram triggers
Payhip actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Webhook Event - Paid
Tool to process payhip's paid webhook event. use when handling a purchase completion webhook from payhip.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Webhook Event - Subscription Created
Tool to process payhip's subscription.created webhook event. use when handling a subscription start event from payhip.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Webhook Event - Subscription Deleted
Tool to process payhip's 'subscription.deleted' webhook event. use when handling a subscription cancellation event from payhip.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Not just Telegram and Payhip. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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