Responsive Support: Re-Check Refunds When Customers Add Details
Customer updates their refund request with more info, and Notis immediately re-checks Payhip refunds and shows you what changed. You respond with complete context, not guesses.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Why this helps
Customer edits their message to clarify their refund issue, but you don't notice. You answer based on the old version and they get frustrated.
- Catch refund request updates and respond with fresh data
- Provide accurate support by understanding context changes
- Reduce back-and-forth by addressing updated concerns immediately
- Improve customer satisfaction with responsive support
Setup
Build it in a few focused steps.
- 1Connect Telegram and Payhip to Notis.
- 2Create an automation: 'When someone edits their message about a refund in Telegram, re-check Payhip for their refund status and alert me.'
- 3Set trigger as Telegram Message Edited and action as Payhip Refunded Payment.
- 4Choose your notification channel.
- 5Test by editing a refund-related message and checking for updated status.
Questions about this workflow
How does Notis know which refund to check after an edit?
Notis uses the customer ID or email from the conversation. When the message is edited, it re-checks that customer's refund records in Payhip.
What if the refund status is different after the edit?
Notis will alert you that something changed, like a new refund was processed or a status updated. You can then respond with the new information.
Can I auto-respond to the customer?
Yes. Notis can send an updated response to the customer based on the new refund status it found.
Does this help prevent duplicate refund requests?
Yes. If Notis sees a refund was already processed from the updated message, you can immediately tell the customer they're already set.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Payhip. A trigger fires from one place; an action lands in another.
Telegram triggers
Payhip actions
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Webhook Event - Paid
Tool to process payhip's paid webhook event. use when handling a purchase completion webhook from payhip.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Webhook Event - Refunded Payment
Tool to process payhip's refunded webhook event. use when handling a payment refund event from payhip.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Webhook Event - Subscription Created
Tool to process payhip's subscription.created webhook event. use when handling a subscription start event from payhip.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Webhook Event - Subscription Deleted
Tool to process payhip's 'subscription.deleted' webhook event. use when handling a subscription cancellation event from payhip.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Not just Telegram and Payhip. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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