Create a refund follow-up list from Stripe
A refund event can prompt a dedicated place for your team to organize customer follow-up and review what communication is appropriate.
Trigger
Refund Created
Fires whenever a refund is created.
Action
Create List
Create a mailing list to organize email contacts.
Why this helps
Refund-related follow-up can become scattered when there is no clear place to organize the work.
- Create a dedicated list when Stripe reports a refund was created.
- Give the team a consistent place to organize related contact work.
- Avoid treating a refund as permission to send marketing.
Setup
Build it in a few focused steps.
- 1Connect Stripe and EmailOctopus once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3In one instruction, ask Notis to create a clearly named EmailOctopus list when a refund is created.
- 4Pick the Stripe Refund Created trigger and choose where run reports should go.
- 5Test with one real refund event and confirm the list name and creation behavior.
Questions about this workflow
Does creating a list add the refunded customer to it?
No. The selected action creates a list. Adding contacts would require a separate contact action and available customer details.
Does a refund event imply that marketing email should be sent?
No. Follow-up purpose and consent must be handled according to your existing policies and contact status.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Emailoctopus. A trigger fires from one place; an action lands in another.
Stripe triggers
Emailoctopus actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Add a new contact to a mailing list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create List
Create a mailing list to organize email contacts.
Charge Captured
Fires when a previously uncaptured charge is captured.
Create Field
Creates a custom field on a mailing list.
Charge Dispute Closed
Fires when a dispute closes as lost, warning closed, or won.
Delete Contact
Permanently delete a contact and its list data; this cannot be undone.
Charge Dispute Created
Fires when a customer disputes a charge with their bank.
Delete List
Delete a mailing list and all its contacts permanently; this cannot be undone.
Charge Dispute Updated
Fires when a dispute is updated, usually with evidence.
Create Tag
Creates a tag on a mailing list for contact organization.
Charge Failed
Fires whenever a charge attempt fails.
Get All Lists
Retrieve all mailing lists in the account.
Charge Refunded
Fires when a charge is refunded, including partial refunds.
Get Recent Campaigns
Retrieves recent campaigns from your EmailOctopus account.
Connect any two apps with Notis in the middle.
Stripe and Emailoctopus, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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