Keep a contact ready after invoice payment failure
A failed invoice payment can be a cue to prepare the right contact record for follow-up without making assumptions about the cause or outcome.
Trigger
Invoice Payment Failed
Fires when invoice payment fails, including a declined payment or no saved payment method.
Action
Create or Update Contact
Creates a contact if absent or updates it if already in the list.
Why this helps
Payment failure notices can be missed when they require a separate manual contact lookup and update.
- Ensure a contact record exists when an invoice payment attempt fails.
- Reduce manual lookup before a team member follows up.
- Keep the automation focused on contact readiness, not ungrounded payment recovery claims.
Setup
Build it in a few focused steps.
- 1Connect Stripe and EmailOctopus once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis the outcome in plain language from any channel.
- 3In one instruction, ask Notis to create or update the relevant EmailOctopus contact from available customer details when an invoice payment fails.
- 4Pick the Stripe Invoice Payment Failed trigger and choose where run reports should go.
- 5Test with one real failed invoice payment event and confirm the appropriate contact is updated.
Questions about this workflow
Does the event mean a payment method was declined?
It can result from a declined payment, including a soft decline, or from the lack of a stored payment method.
Does this automatically send a recovery email?
No. The selected action creates or updates a contact. It does not send an email campaign.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Stripe to Emailoctopus. A trigger fires from one place; an action lands in another.
Stripe triggers
Emailoctopus actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Add a new contact to a mailing list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create List
Create a mailing list to organize email contacts.
Charge Captured
Fires when a previously uncaptured charge is captured.
Create Field
Creates a custom field on a mailing list.
Charge Dispute Closed
Fires when a dispute closes as lost, warning closed, or won.
Delete Contact
Permanently delete a contact and its list data; this cannot be undone.
Charge Dispute Created
Fires when a customer disputes a charge with their bank.
Delete List
Delete a mailing list and all its contacts permanently; this cannot be undone.
Charge Dispute Updated
Fires when a dispute is updated, usually with evidence.
Create Tag
Creates a tag on a mailing list for contact organization.
Charge Failed
Fires whenever a charge attempt fails.
Get All Lists
Retrieve all mailing lists in the account.
Charge Refunded
Fires when a charge is refunded, including partial refunds.
Get Recent Campaigns
Retrieves recent campaigns from your EmailOctopus account.
Connect any two apps with Notis in the middle.
Stripe and Emailoctopus, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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