Turn recurring PagerDuty incidents into a weekly OneDesk review
Start the week knowing which support threads deserve attention.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Tickets
Finds tickets by checking items within a specified ID range.
Why this helps
Recurring incidents create a trail of tickets that quietly age while the founder handles the next emergency.
- Creates a predictable review rhythm
- Highlights unresolved support work
- Prevents recurring issues from disappearing
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Instruct Notis to review recent PagerDuty incident patterns, retrieve related OneDesk tickets, and report tickets that need follow-up.
- 4Choose a weekly cron trigger, select the reporting channel, and test it once.
Questions about this workflow
When does it run?
On the recurring schedule you select in Notis.
Does it modify tickets?
No. It retrieves and summarizes tickets for follow-up.
When this happens · Trigger
Do this · Action
Finds tickets by checking items within a specified ID range.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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