Turn recurring PagerDuty incidents into a weekly OneDesk review
Start the week knowing which support threads deserve attention.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Tickets
Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk.
Why this helps
Recurring incidents create a trail of tickets that quietly age while the founder handles the next emergency.
- Creates a predictable review rhythm
- Highlights unresolved support work
- Prevents recurring issues from disappearing
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it conversationally.
- 3Instruct Notis to review recent PagerDuty incident patterns, retrieve related OneDesk tickets, and report tickets that need follow-up.
- 4Choose a weekly cron trigger, select the reporting channel, and test it once.
Questions about this workflow
When does it run?
On the recurring schedule you select in Notis.
Does it modify tickets?
No. It retrieves and summarizes tickets for follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Not just Pagerduty and Onedesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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