Find missing incident-response worklogs
Close the gap between the work your team did and the work your systems recorded.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Get Worklogs
Retrieves OneDesk worklogs with optional item, user and date-range filters.
Why this helps
Operational reporting becomes unreliable when incident effort is remembered inconsistently.
- Improves reporting accuracy
- Reveals unlogged effort
- Creates a low-effort accountability loop
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation through the portal or by asking Notis in plain language.
- 3Tell Notis to review recent PagerDuty response activity, retrieve OneDesk worklogs, and report likely gaps or mismatches.
- 4Choose a monthly cron trigger, select a reporting channel, and test the review.
Questions about this workflow
Does the audit change worklogs?
No. It identifies likely gaps for review.
Can the schedule be more frequent?
Yes. Choose the recurring cadence that fits your operating rhythm.
When this happens · Trigger
Do this · Action
Retrieves OneDesk worklogs with optional item, user and date-range filters.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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